Seamless Security

At a glance

With the new DBS IDEAL digital token+, there is no need to carry your physical token with you, whether you’re banking with your mobile on-the-go or on your desktop.

Security on the Go

No physical tokens and SMS*, so you can bank wherever you are. Forget OTPs, just tap the notification and swipe to verify.

Enhanced Security

Secure 2FA biometric authentication via fingerprint or facial recognition.

State of the Art

High flexibility on the customised security mechanism. You can setup multiple signatory groups and approval matrix to fit to your daily operations.

Features & benefits

DBS IDEAL digital token+

The transaction details will be directly shown on your digital token, which effectively prevents the threat from phishing sites. At the same time, DBS IDEAL Digital Token+, adopts the latest encryption technology to deliver the authorization notifications, which will avoid the risk of SMS being hacked. 

2FA with DBS IDEAL digital token

2 Factor Authentication (FA) is implemented to offer you enhanced protection. It serves as an additional security layer to access online banking services via biometric authentication.

Company authorisation policy setup

DBS IDEAL provides flexibility to setup your company’s transaction authorisation policy with different levels of control. You can designate different controls based on the transaction amount and type of services.

Multiple levels of authorisations
Different combination of authoriser groups
Sequential or parallel approval from different authoriser groups

How it works

Security tips

As a DBS IDEAL user, you play an important role in securing your banking transactions. Check out the following tips for protecting yourself whenever you use online banking.

Credentials Protection

Do not disclose or share User ID, PIN, OTP, Token PIN over the phone or via email with others.
Use a different set of password for another online services such as email or shopping sites.

Fraud Protection

Verify payment details before authorising payments in IDEAL.
Do not respond to suspicious call, email, or SMS that request you to provide your account credentials / to perform transactions.

Malware Attack Protection

Do not click on links from emails or install any programs from doubtful origins.
Do not transact online on devices or computers that you suspect are compromised.

How to apply

Download IDEAL Mobile App now!

If you already signed up for IDEAL, just scan below QR code or search for ""DBS IDEAL Mobile"" in App Store or Google Play to downoad the app and start to enjoy better mobile banking experience with no additional setup or maintenance fee.

FAQs

	What is DBS IDEAL digital token?
	DBS IDEAL digital token is an authentication solution that allows easy and secure access to DBS IDEAL. It eliminates the need to carry a physical token by converting your smartphone into a token. Using DBS IDEAL Mobile on your digital token-enabled device leverages the device’s biometric recognition technology, and lets you bank seamlessly, even when you are on-the-go!

Why do I need the security device (DBS IDEAL digital token)?

With online fraud becoming increasingly sophisticated, a more stringent online security system is needed to combat potential cybercrimes. With the implementation of 2 Factor Authentication (2FA), should your user ID and PIN be compromised, the ""fraudster"" will need to have your personal security token to be able to access your DBS IDEAL account. This makes the process far more difficult for fraudsters.

	What do I need to do to get DBS IDEAL digital token?
	DBS IDEAL digital token is available to all DBS IDEAL users. You can simply download the latest version of the DBS IDEAL Mobile app and login with your credentials and login PIN.

	What are the prerequisites for DBS IDEAL digital token?
	DBS IDEAL Mobile and digital token can only be installed on non-jailbroken / non-rooted phones for your protection. For verification purposes, you will also require a valid e-mail address and mobile number registered with DBS.

How do I use DBS IDEAL digital token?

The digital token can be used in 2 modes:

Stand-alone token: You can use the digital token as a replacement of the physical token. In other words, use it as a smartphone app to generate OTP for DBS IDEAL desktop login and also for transaction approval.
Integrated token: When you use the DBS IDEAL Mobile app on a smart device on which the digital token is installed, you can enjoy a seamless experience where the token ensures security without prompting for unnecessary inputs.

Is the DBS IDEAL digital token secure?

Yes, the technology used for digital token has been thoroughly tested. For added security, the token is protected by biometric authentication or a 6-digit token PIN on devices which do not support fingerprint or facial recognition. DBS IDEAL digital token is also restricted to only one device at a time. This means that if you install the digital token on another device, the token on the original device gets deactivated.

While the digital token is secure, please make sure that you do not disclose your login credentials to others as a good security practice.

	What if I forget the Token PIN for my DBS IDEAL digital token?
	Simply delete and re-install the DBS IDEAL Mobile app. You can reinstall the DBS IDEAL digital token by using Email and SMS OTP verification.

What should I do if I lose my phone?

If you lose your phone, you should deactivate the existing digital token. This is done by downloading and installing DBS IDEAL Mobile App on a new device and activating the digital token on it. Your previous digital token will automatically be deactivated. You can now only use the digital token on the new device.

You can be assured that your DBS IDEAL account is still fully secured as your digital token is secured by a Token PIN. In addition, your DBS IDEAL login credentials are required before you are able to access your internet banking account.

Do call our BusinessCare hotline if you require any further assistance.

	Can I install DBS IDEAL digital token on multiple devices?
	No. The digital token can only be installed on 1 device at any time.

	What do I do when I have a new device?
	Install DBS IDEAL Mobile App on your new device and login with your credentials. You will be prompted to initiate a transfer of digital token from your old device to the new device. Simply follow the instructions on the screen. Your digital token on the old device will be deactivated upon the successful transfer to the new device.

	What devices support DBS IDEAL digital token?
	DBS IDEAL digital token can be used on either smartphones or tablets for both iOS and Android. The most recent iOS and Android versions will be supported.